We will repair or replace any product with a defect in workmanship or materials for a period of twenty-four months from original purchase. If your equipment is damaged or broken through wear and tear, misuse or neglect we may be able to repair it for you at a nominal charge.
For details of our returns procedure visit our customer services page.
Palm Equipment International Ltd products are guaranteed for twenty-four months from the date of consumer purchase. This guarantee is only valid to the original retail purchaser (consumer) against defects in material and workmanship. If a product is found to be defective during the first twenty-four (24) months of use due to a manufacturing failure, Palm Equipment International Ltd will repair or replace at our option any defective part. Your statutory rights apply.
The product may be sent directly to Palm Equipment or to your represented distributor or retailer (carriage/freight prepaid). For warranty claims, you must enclose the original invoice or receipt number and date of purchase, along with your name, address and a daytime contact telephone number or email address.
Products outside of the warranty can be repaired (please see repairs list). Each garment is assessed individually and owners are advised on costs before repairs are undertaken.
This guarantee does not cover normal wear and tear, nor damage resulting from abuse, alteration or unauthorised repair. Due to the vulnerability of latex seals and fabric socks, no guarantee can be given on these once the garment has been worn. Clothing must be clean and dry before being sent back for warranty and repair work. Wet or dirty products will not be repaired and will be returned to sender. Please allow up to twenty one (21) working days for items to be returned.
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